At TP Care at Homes Ltd, we believe in openness and transparency, and we want our clients, families, and the public to feel fully informed about the care and support we provide. This section of our website has been created to give you clear information about what you can expect from us throughout your journey, reflecting the high standards of quality and safety we are committed to. Here, you can explore our safeguarding policies and procedures for both adults and children, learn about the steps involved before we begin delivering your care in our service user guide, and find out how to raise a concern or make a complaint if you are ever unhappy with the service you receive. Should you require any additional information or copies of our documents, please do not hesitate to contact us via our Contact Page, where we will be happy to discuss your request.